Privacy Statement
Welcome to Gatobet's Privacy Policy. This page explains how we collect, use and protect the personal information you provide when you create an account, place bets or use our services. We take your privacy seriously and set out what data we hold, why we hold it and how you can manage your information.
Types of data we collect
We collect information that helps us run your account safely and provide services. This includes:
- Personal data: name, date of birth, contact details, address and identity documents provided for verification.
- Technical data: device and browser information, IP address, geolocation data, cookies and log files to improve site stability and security.
- Transactional data: deposit and withdrawal records, play history, bets placed, stakes, wins and losses, and payment method details.
How we use your information
We use your data to operate your account, process payments, comply with legal and regulatory obligations, detect and prevent fraud, and provide customer support. We may also use information to improve site performance, resolve disputes and maintain responsible gambling safeguards. We do not use sensitive personal data for profiling without explicit consent.
Data protection and storage
We store information securely and only for as long as necessary to fulfil the purposes set out here or to meet legal obligations. Access to personal data is limited to authorised staff and service partners who need it to perform their roles. We maintain technical and organisational measures to protect data in transit and at rest, including encryption and regular security reviews.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, enable secure login, support payment flows and provide personalised content. You can manage cookie settings in your browser or via our cookie tool where available. Third-party analytics and advertising providers may use cookies - their use is subject to their own policies.
User rights
You have the right to request access to the personal data we hold about you, ask for incorrect information to be corrected, request deletion in line with legal requirements, and object to certain processing activities. Where processing relies on consent, you can withdraw consent at any time.
Access, correction and deletion
To access, correct or request deletion of your data, contact our data protection team. We will respond in line with applicable law and may ask you to verify your identity before making changes. Note that some account information may be retained where required for regulatory, tax or fraud prevention purposes.
Information sharing and third parties
We may share data with payment processors, verification and identity-check providers, fraud prevention services, regulators and legal advisors where necessary. When we use third parties, we require them to maintain adequate security and limit their use of your data to the services they provide. For clarity on data recipients, please contact us.
Changes to this policy
We may update this privacy notice from time to time. Any material changes will be posted here with an effective date. If you have questions or wish to raise a concern about our practices, contact [email protected]. For brand-related enquiries you may also see information provided on Gato Bet pages or contact our support team.